1. Scope
This return policy applies to all products sold on the Cards Nook website, including:
- Sealed products (boosters, displays, box sets)
- Single cards
- Cards Nook sealed bundles
- Accessories
Any order implies full and complete acceptance of these terms and conditions.
2. Right of Withdrawal
In accordance with French law, the customer has a period of 14 calendar days from receipt to exercise their right.
The request must be sent to: support@cardsnook.fr
3. Legal Exceptions
No returns possible for unsealed products, including:
- Opened boosters
- Opened displays
- Opened box sets
- Opened sealed bundles
Any opened product is considered definitively accepted.
4. Return Conditions
To be accepted, the product must:
- Be strictly new
- Be unopened and unused
- Be in its intact original packaging
- Be accompanied by a proof of purchase
Any non-compliant product will be refused and returned at the customer's expense.
5. Specific Cases
Single cards
No returns or exchanges, except for manifest errors.
Cards Nook sealed bundles
- Content random and predefined
- Value based on Cards Nook prices only
By purchasing, the customer accepts:
- The random nature
- The impossibility of knowing the content before opening
No returns or refunds after opening
No challenge possible based on:
- Perceived value
- Market fluctuations
- Subjective disappointment
6. Damaged Products or Error
Claim within 48 hours with proof (photos)
Possible solutions:
- Replacement
- Refund
- Credit
No claims after this deadline
7. Return Costs
- At the customer's expense (unless it's a Cards Nook error)
- The customer is responsible for return shipping
No refund in case of loss or deterioration
8. Refund
- Processing time: 5 to 10 business days
- Via the original payment method
Cards Nook may defer the refund until receipt of the product
9. Return Refusal
A return will be refused if:
- Product opened or unsealed
- Product damaged after receipt
- Product incomplete
- Return past the deadline
10. Protection Against Abuse
Cards Nook reserves the right to refuse in case of:
- Suspicion of abuse
- Attempted fraud
- Abusive disputes or repeated returns
11. Nature of Products
Products involve a degree of randomness
No refunds based on:
- Content obtained
- Perceived value
- Disappointment
